Privacy Policy

1. Controller and contact

Dexilink operates online retail services for apparel and accessories across Australia. We can be contacted at 21 George Street, Sydney NSW 2000 or by phone at + (61) 29 384-72-61. For privacy inquiries, email Dexilink@outlook.com. We aim to respond in a timely and transparent manner.

2. Information we collect

We collect information that you provide directly, such as your name, email address, shipping address, billing address, phone number, and order details when you place an order or subscribe to updates. We may also collect information about preferences, sizing notes submitted by you, and communications with our support team. Automatically collected technical data can include device type, browser, approximate location derived from IP address, pages viewed, and session interactions captured through analytics tools configured for aggregated insights.

3. Purposes of processing

We use personal information to fulfill orders, provide customer support, offer recommendations, process payments, prevent fraud, improve our website and product assortment, and deliver marketing communications where permitted or with your consent. Aggregated analytics help us understand browsing patterns and maintain reliable performance for the online store.

4. Legal bases

Processing typically relies on one or more of the following bases: performance of a contract (for purchases and related support), legitimate interests (such as improving services, ensuring security, or tailoring content in a measured way), and consent (for email marketing or optional personalization). Where consent is the basis, you can withdraw it at any time using unsubscribe links or by contacting us.

5. Disclosure to third parties

We may share information with service providers that support operations, including payment processors, logistics partners, email platforms, analytics services, and IT infrastructure. These providers are engaged under appropriate agreements and are expected to handle information securely and only for specified purposes. Where required, information may be shared with regulators or law enforcement in accordance with applicable law.

6. International transfers

Some service providers may operate outside Australia. In such cases, we take steps designed to support appropriate protections, including contractual safeguards and assessments of relevant practices, while continuing to use reputable vendors.

7. Data retention

We keep personal information for as long as necessary to fulfill the purposes outlined in this Policy, satisfy legal and accounting requirements, and resolve disputes. Retention periods can vary by record type; for example, transaction records are generally kept for statutory timeframes, while marketing preferences are maintained until you opt out or unsubscribe.

8. Your choices and rights

Subject to Australian law, you may request access to personal information we hold about you, seek correction of inaccurate details, or request deletion where appropriate. You can manage marketing preferences through unsubscribe links in our emails or by contacting us directly. If you have concerns about our handling of personal information, we encourage contacting us first so we can assist. You may also raise concerns with the Office of the Australian Information Commissioner.

9. Cookies and similar technologies

Cookies and related technologies support core site functions, analytics, and experience enhancements. You can adjust browser settings to limit or remove cookies. Our cookie banner allows you to accept or decline optional categories, and your preference is stored for convenience. Some features may operate with reduced personalization depending on your selection.

10. Security

We take reasonable steps to protect personal information against unauthorized access, alteration, disclosure, or loss. Measures include access controls, encryption in transit for key pathways, and vendor diligence. While *** method can be fully immune to risks, we continuously review administrative and technical practices to strengthen resilience.

11. Updates to this Policy

We may update this Policy to reflect changes in operations, technologies, or legal requirements. The revision date will appear at the top of this page. Material updates will be communicated through appropriate channels, such as a website notice or email where relevant.

12. Contact

Questions about this Policy or your personal information can be directed to Dexilink@outlook.com or by mail to our Sydney address. For additional governance and sourcing notes, please see our Legal section available within the website navigation.