Legal & Policies — Dexilink Australia
Our legal page outlines your rights under Australian Consumer Law, privacy protections under the Privacy Act, intellectual property policy, returns, and dispute resolution options.
Australian Consumer Law — Your Rights
We comply with the Australian Consumer Law (ACL). Consumers are entitled to remedies for goods that are faulty, not fit for purpose, or not as described.
- Major failure: refund, replacement or compensation possible.
- Minor failure: repair, replacement, or refund depending on circumstances.
- Statutory guarantees: apply regardless of our warranty.
Returns & Refunds (Summary)
If you believe an item is faulty or not as described, please follow our returns process. Some items (like final sale or hygienic items) may have different rules — see details below.
Data Protection Officer
Privacy & Data (Privacy Act 1988)
We collect and process personal information to fulfil orders, provide customer service, and comply with legal obligations. Dexilink adheres to Australian privacy principles (APPs).
Read full details in our Privacy Policy, including your rights to access, correct, or request deletion of personal data.
Shipping, Delivery & Dispute Resolution
Estimated shipping timeframes depend on selected service and location. We provide tracking for dispatched orders. For lost or delayed parcels, contact support with tracking details.
| Zone | Standard | Express |
|---|---|---|
| Sydney Metro | 1–3 business days | 1 business day |
| Statewide | 2–6 business days | 1–2 business days |
| Remote/Outback | 5–12 business days | 3–7 business days |
Dispute resolution
If an issue cannot be resolved directly, Australian consumers may seek assistance from their state fair trading agency or the Australian Competition and Consumer Commission (ACCC). We aim to cooperate fully.
Start a requestIntellectual Property & Copyright
All site content, images, and brand elements are protected. If you believe your copyrighted work has been used in a way that constitutes copyright infringement, please submit a notice via the form below with a clear description and evidence. We will respond promptly in accordance with applicable Australian law.
Submit a legal or privacy request
Use this secure form to lodge a complaint, request a privacy action, or report IP infringement. We will acknowledge within a reasonable time in line with Australian obligations.
What to include
- Clear description of issue
- Order number, date, product details (if relevant)
- Photos or supporting documents
- Desired outcome (refund, replacement, deletion, etc.)
We may require identity verification for certain privacy requests in line with the Privacy Act.